Concierge Service

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Personal Attention = Resident Retention

An old adage says “life is what happens while you’re busy making other plans.” TAC’s personalized concierge service helps your residents make – and fulfill – those plans so they have more time to enjoy life. It’s a powerful incentive that gives them a compelling reason to rent from you and re-sign when their leases end.

The TAC program is successful because it focuses on a human-centric approach to marketing. By helping your residents simplify their lives, you foster a deeper, more meaningful connection with them which helps achieve a long-lasting loyalty to your property.

Why Residents Will Love It:
• Answers questions on any topic
• Performs any phone-based task
• Available 24 hours a day, 7 days a week
• It’s personalized so that residents are greeted by name
• Accessible anywhere by cell phone, text or email
• Includes a free VIP Assist downloadable app
• Service available in English, Spanish or French

Smarter Than Smartphones – and Safer!
For people on the go, the TAC service is much more convenient than using smartphones to search. Our team of assistants are professionally trained and utilize several sources, including subscription-only databases, so they can access hard-to-find information, perform complicated tasks and solve problems quickly and efficiently.

In fact, with our concierge service, any phone is a “smart” phone. One simple 60-second phone call to the concierge service can get more done than 60-minutes of searching on a smartphone or even using voice-recognition apps. Plus, with hands-free technology, it’s safer while driving.


Residents Help Promote Your Property
The TAC service has such an impact on residents' lives – and it is such a “COOL” service to use and show off -- that they’ll tell others about it and your property. Plus, in a recent study, 88% of the people who use our service said they call on speakerphone.

That means they expose the service – and your property name -- to friends, family, business associates and even strangers (aka potential residents). It’s a terrific social marketing tool that generates referrals.

Visitor and Resident Package Types
The TAC service can be provided to both visitors and residents. It’s a powerful incentive that also builds resident loyalty and increases satisfaction. It gives visitors a compelling reason to rent from you and motivates residents to re-sign when their leases end. Both can be activated through the easy-to-use online TAC Control Panel in less than a minute. Each package also comes with a $25 restaurant.com dining gift certificate.

Visitor Demo: On average, renters look at five different properties before making a decision. So make an irresistible, lasting first impression. Provide them with a complimentary 30--day* concierge demo service just for touring your community. They’ll hear your property name every time they use it. Plus, you can send three customizable, promotional text messages during the demo period. It’s a very persuasive direct marketing tool that brings them back to rent. Find more details HERE.

Resident Service: Once residents sign their lease, they get unlimited access to the personal concierge service for the life of the lease. It constantly adds value by promoting your community in a very personal way. Upon establishing the resident account the leasing agent can specify the lease end date, which will terminate the concierge account upon lease end automatically. Find more details HERE.

*Visitor demo lasts 30 minutes or 30 days (whichever comes first).

  Visitor Resident
Concierge Service Minutes

30

 UNLIMITED
Number of Property Texts

3

 UNLIMITED
24/7 Availability

yes

 yes
Branded with Property Name yes yes
$25 Restaurant.com certificate yes yes